Question
Should we create a public status page that shows uptime statistics and incident history for our enterprise SaaS platform?
Background
Customers increasingly ask for reliability metrics during procurement and renewal. Transparency can build trust, but marketing is concerned that documenting outages may raise questions with prospects who were previously unaware of specific incidents.
Options
- Publish a real-time status page with uptime and detailed incident history.
- Provide uptime reports privately during sales and renewal cycles.
- Share only high-level reliability metrics, not specific incidents.
- Do not publish or share uptime metrics beyond contractual SLAs.