Question
Should every B2B customer contract include access to a standardized API for exporting their data from our platform?
Background
Customers increasingly demand interoperability and the ability to extract data into their own analytics and reporting systems. A standard export API could improve satisfaction but may reduce lock-in and require more robust infrastructure and support.
Options
- Include a full export API as a standard feature in all contracts.
- Offer the export API as a paid add-on for customers who need it.
- Provide periodic bulk data exports instead of a live API.
- Maintain current ad-hoc export processes.