Question
Should our utility department implement income-based repayment plans to help residents catch up on past-due bills?
Background
Rising energy costs and inflation have contributed to more households falling behind on bills. Shutoffs can have serious health and safety consequences. Flexible repayment plans may improve collections and reduce shutoffs, but could strain utility finances and require additional staffing.
Options
- Offer income-based repayment plans with capped monthly payments.
- Provide time-limited repayment plans for all customers, regardless of income.
- Expand existing emergency assistance funds instead of creating new plans.
- Maintain current collection and shutoff policies.