Question
Should business license billing, renewals, and payments be consolidated into a single online portal for all departments?
Background
Today, permits and licenses are managed separately by multiple departments. Business owners navigate different forms, payment methods, and renewal dates. A unified portal could simplify compliance, but it requires significant IT investment and staff training.
Options
- Build a unified online portal covering all licenses and permits.
- Start with a pilot portal for a subset of business license types.
- Improve existing processes without building a new central portal.
- Keep the current decentralized system.